Refunds & cancellations

Online payment is not currently enabled. This website does not charge you or renew subscriptions automatically. This page explains the support process; complete plan-specific rules will be published before paid checkout is enabled.

Before payment

Check the service scope, currency, amount, term, model quota and usage limits. CNY and USD are separately priced, not automatically converted. If cancellation, refund or renewal terms are unclear, contact support before paying.

Cancellation

Request cancellation through the contact page with your account and a non-sensitive order reference. The effective date and treatment of unused access follow the rules disclosed at purchase and applicable law. Cancelling a service does not automatically delete your account or backups.

Refund requests

Report duplicate charges, paid services not supplied or billing errors with the time, order reference and explanation. Verified requests are handled according to the transaction, terms at purchase and applicable law. Consumed model calls are not automatically unused credit. We do not promise an unconfirmed refund percentage or settlement time.

Payment disputes

The Portal handles refunds and payment disputes centrally. Execution systems do not separately collect or refund payment. Never send full bank-card details through email or chat. This policy does not limit non-waivable statutory rights.