Contact & support

For model API access, account issues, service scope, privacy or order questions, use the contact channel published on this page.

Help us understand the issue

Describe the category, time, affected page and steps already tried. For orders, include a non-sensitive order reference. Do not send full payment-card details, passwords, API keys, email verification codes or recovery codes.

Account and privacy requests

Access or deletion requests may require proof of account ownership. Support will not ask you to send a login password or verification code in chat.

Paid services

While checkout is unavailable, ask about availability first and do not transfer money to unverified destinations. Service scope and payment methods are only those explicitly published by the Portal.

Business integration inquiries

Tell us your industry, the work you want to improve, expected daily volume or monthly budget, service regions and data-handling requirements. Engineers can include the application language, current interface and test plan. Purchasing and business owners can add timing, acceptance criteria and agreement requirements. An inquiry starts a scope discussion; it does not establish a specific delivery commitment.

Model-call issues

Include the time and time zone, error code, model identifier, sanitized request reference and reproduction steps. Unlike account issues, call failures often need checks of the endpoint, permissions, allowance and rate limits. Do not send full requests containing business secrets or unsanitized logs.

Follow-up and channel safety

Follow the scope and next steps confirmed in the support response. This page does not promise unagreed round-the-clock staffing or fixed response times. Use only contact channels published on this website, and never send credentials or payment to an unknown account claiming to be support.